The Philosophy of Disaster Care
Disaster Care professionals are diverse in their skills yet distinctly uniform in quality, service delivery and customer focus. We strive to provide cost-effective solutions for all disaster recovery challenges.
If you have ever experienced a disaster you are well educated on the far reaching effects a single event can have on the structure and it's contents. Disaster Care specialises in recovering damage to homes, business or property caused by water, fire or accidents. Disaster Care believes our clients should have high expectations of Damage Management contractors.
What do clients want from damage management contractors?
- Fast, efficient claims handling
- Professionalism & the ability to deliver 24/7
- M.I. which is meaningful
- Reduced costs resulting from correct asset application and volume throughput
- Good marketing through an exceptional and personal service
- Turn claimant into a life long 'cheerleader' customer
- Transparency of operation
- High percentage of restored over replaced (where cost effective) items
What do customers or policyholders want from damage management contractors?
- To feel valued at a distressing time
- To feel confident in the ability of the contractor
- To feel in control of the process and fully informed
- To have their needs and desires respected
- 'Value for money'
- Disaster Care's service to mirror the clients marketing stance.
Houses do not buy insurance - people do
Disaster Care is a service orientated business with personal relationships key to success. All the processes that make successful personal relationships will make for a successful claims process. Disaster Care's philosophy is that the restorer or damage management contractor should behave and act as if they are an extension of the client.
